Frequently Asked Questions
What are my payment choices?
We accept all major credit cards. Please note that we only ship to the billing address associated with your credit card.
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American Express, Discover Network, MasterCard and Visa.
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Debit cards with the MasterCard or Visa logo are also accepted.
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Google Checkout & PayPal.
To help protect customers from fraudulent use of their credit/debit cards, Kasey Great, Inc. will ship to the confirmed credit/debit cards billing address only. We will not ship to third party address.
When will my credit card or debit card be charged?
We will charge your credit or debit card on the same day your order(s) shipped.
What shipping methods does Kasey Great, Inc. offer? How much is shipping?
USPS Media Mail/ 5 to 15 Business Days: FREE (All 50 States)
USPS Priority Mail/ 3 to 5 Business Days: $5.00
USPS Express Mail/ 1 to 2 Business Days: $25.00
FedEx Express 2 Day/ 2 to 3 Business Days: $25.00
FedEx Express Overnight/ 1 to 2 Business Days: $35.00
We only ship within the United States.
How long does Kasey Great, Inc. take to ship my order?
All orders placed on Monday through Friday before 2pm (PST) will be shipped the same day, orders placed after 2pm PST or on the weekend will ship the next business day.
Do you charge Sales Tax?
We are required to collect Sales Taxes from the state of California. If you do not live in the state of California, you will not be charged Sales Tax on your order.
I live in California. Why am I being charged Sales Tax?
Kasey Great, Inc. is based in California. By law, we are required to collect State Sales Tax on any shipment that is shipped inside the state of California. The sales tax rate for the state of California is 8.75%.
Open Box Products
Save money with these OPEN BOX products! These are products that we have bought from Closeout Warehouse and Wholesale Liquidators. They have been inspected by our technician and are in complete working order. The products are not defective in any way. Open box products may or may not come in its original box or case. Only experienced pc/software enthusiasts should consider open box or OEM products.
Free Merchandise and Samples
Free Merchandise and Samples are Nonrefundable, NO Exchange and have a cash value of $.0001. Due to the limited nature of the free merchandise and samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order. Free Merchandise and Samples are limited and change often.
Back Orders
We will make every effort to ensure that the merchandises listed online are in stock and available for shipping. In the event that we are unable to fill your order immediately, we will contact you with an estimated time of when the merchandise will be in stock. If we are unable to fulfill your order promptly or the item is no longer available, and we have already charged your account. We will issue a full refund immediately. In all cases, refunds will be made in the form of the original payment.
How do I know you sell legitimate merchandise?
We actively inspect all merchandises we receive and have very strict internal guidelines for the receiving and inspection of merchandise. We guarantee all of our products to be 100% authentic or your money back. We absolutely do not sell counterfeit products.
What does OEM mean?
Original Equipment Manufacturer (OEM) software is Full Version (non-upgrade) software which includes the CD-ROM, the Certificate of Authenticity (COA), a condensed manual, a software license, and the product key codes. These elements are all you will need to load and run the software. The software runs exactly the same way as the full retail version (including automatic updates.) The main differences between OEM and Retail Box software are:
OEM software does not qualify for technical support from manufacturer.
OEM software does not come with a Retail Box. Some software and hardware manufacturers or copyright holders prefer that hardware (sometimes specific hardware) be purchased with their OEM products. Kasey Great, Inc. does not have affiliations or agreements with any of these manufacturers or copyright holders relating to OEM distribution and therefore does not require the purchase of hardware when purchasing OEM software. Only experienced pc/software enthusiasts should consider OEM products.
What does DSP stand for?
Delivery Service Partner (DSP) is a type of OEM software which is non-branded. An example of branded software would be software which has the "Compaq" logo printed somewhere on the software. DSP software will have no such logos printed anywhere on the software.
What does COA mean?
Certificate of Authenticity: This confirms that the product was legitimately manufactured.
How can I cancel my online order?
You can cancel an order by contacting our Customer Service Department. All orders can be cancelled on the day that they are placed. If it is too late to cancel an order, you can always return the item to us within 15 days of purchase. Please see our Return Policy for more information.
Returns Policy
You may return most new, unopened items sold and fulfilled by Kasey Great, Inc within 15 days of delivery for a full refund or exchange less shipping and handling fees. Products for return or exchange must be in new condition with all accessories, packing materials, disks, key codes, cards, manuals and any other materials included. We will not accept returns of product which has been opened unless the product is defective. Defective product will be replaced with the exact same product.
Free Shipping Returns: A $5 shipping and handling fees will be deducted from the original amount for non defective product returns.
We also will not take the return of OEM software with visible Key Codes located on the outside of the software package.
Kasey Great, Inc. reserves the right to deny the return of any product we deem tampered with at our discretion.
Correction of Errors and Inaccuracies
The information on our website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We also reserve the right to limit quantities (including after you have submitted your order). We apologize for any inconvenience this may cause you.
Product Images
We have attempted to accurately depict the colors of the products offered on this site. However, because the color you see is dependent on your computer monitor, we cannot guarantee that the color you see will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.
Links
Our Web Site may provide links to other third-party Web Sites which are outside of our control and not covered by our privacy policy. We encourage you to review the privacy policies posted on these and all other Web Sites.
If you feel we have not answered an important question please let us know.
